FAQ
Why use all natural soap?
Most soaps on the market are classified as synthetic detergents by the FDA. They are typically made with harsh and toxic chemicals. Synthetic foaming agents and preservatives like parabens are more common than you would think. By switching to Thomas Reeves Co., you can Become A Better Man. Naturally.
What is the difference between handmade soap and commercial soap?
Commercial "soaps" aren't actually soap at all. You won't find the term "soap" on them because they are detergents, formulated in a lab with chemicals and synthetic ingredients.
Handmade soaps are made with oils, liquids and lye, mixed during the saponification process. We use the High Temperature Fluid Hot Process method, which drives saponification to completion in the pot rather than over weeks of curing.
Commercial soaps remove the glycerin during manufacturing and sell it for other uses. Handmade soaps retain it. Glycerin is a humectant, which helps draw moisture into the skin.
Are Thomas Reeves Co. products cruelty-free?
We take great pride in providing our customers with products that have not been tested on animals.
Will your products cause skin irritation?
Every person's skin is different and while we are unable to determine each individual reaction, we have done rigorous testing with the customer's safety front of mind. If you are known to have highly sensitive skin, we suggest testing the product on a small area of the body.
Do you have a fragrance-free option?
We are pleased to say that our 'Modest' bar is 100% fragrance-free.
How long does a bar last?
A 6 oz bar lasts most men four to six weeks of daily showers. Keep it on a draining dish between uses and you will get more out of it — sitting in water is what shortens a bar's life.
Do you offer any discounts?
Yes. Buy more and save more. No code needed — the discount is applied automatically at checkout:
3 bars, 10% off. 5 bars, 15% off. 8 bars, 20% off.
Shipping is free on orders over $35 to the lower 48 states.
You can also join our VIP List and we will send you a code for free shipping on your first order, with no minimum. We are still working out what else VIP membership will include, and the list will be the first to hear.
There's a problem with my order or product. What do I do?
Please get in touch through our contact page and we will put it right.
What's your shipping policy?
DELIVERY & SHIPPING
Free shipping on orders over $35 to the lower 48 states. Below $35, live USPS rates are calculated at checkout based on the weight of your order, so you only pay what it actually costs to send.
We generally ship via USPS Ground as our standard service. Delivery estimates shown at checkout come from the carrier and are estimates, not guarantees.
Please note that our shipping rates are weight-based. The weight of an item can be found on its product page. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.
ALASKA AND HAWAII
We ship to Alaska and Hawaii via USPS Ground Advantage and USPS Priority Mail, with rates calculated at checkout. The free shipping threshold does not apply to these two states.
PROCESSING TIME
Orders ship on business days only — Monday to Friday, excluding US federal holidays. Orders placed on a weekend or holiday are processed the next business day. We know you are waiting on it, and we work to get every order out the door as quickly as we can.
INTERNATIONAL SHIPPING
We ship internationally via DHL Express, with rates calculated at checkout. Any customs duties, import taxes or brokerage fees are set by the destination country and are the responsibility of the recipient. These are not included in the shipping rate you pay us.
PACKAGING AND THE ENVIRONMENT
We use a balanced approach between sustainability and packaging design. If you have any questions or comments about our packaging, email us at support@thomasreevesco.com.
My favorite product was discontinued. How can I get it back?
We have our favorites too. We will do our best to bring back retired products as soon as we can. Join our VIP List and we will let you know the moment one returns.